I “get bumped” every day (someone offers criticism) and I have a chance to respond to “getting bumped” every day. When I hear disparaging words, about the industry and “those salespeople” my challenge is to remember – the auto industry is far from perfect! There is a lot of good happening, within the industry, and as a result of the social impact the industry has, as well. It is the reality of the industry today. People don’t know what they think they do, and that is because we have ready access to research tools like the internet, making us each an instant expert in what we want to research. As a result of instant expertise, or perhaps bad experiences of their own, or that of someone they know, people say things… Continue reading →