itsbillsmith

Communicating intelligently with you using digital media, while acknowledging today's marketplace.


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What is my experience with criticism about the auto industry?

Dinner

Conversation

I “get bumped” every day (someone offers criticism) and I have a chance to respond to “getting bumped” every day. When I hear disparaging words, about the industry and “those salespeople” my challenge is to remember – the auto industry is far from perfect! There is a lot of good happening, within the industry, and as a result of the social impact the industry has, as well. It is the reality of the industry today. People don’t know what they think they do, and that is because we have ready access to research tools like the internet, making us each an instant expert in what we want to research. As a result of instant expertise, or perhaps bad experiences of their own, or that of someone they know, people say things… Continue reading


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Technology and the Mystery Shopper

Working with the new digital world has been intriguing.

An all too common trend of late has been the lack of communication from Phantom Shoppers. The online shopper that sends a request for information, sits back, receives that information and then never replies and certainly will not provide a phone number. It is not surprising that they do not want to provide a phone number. The inquiries they send in, many times unknowingly sent in, will generate an awkwardly high number of calls from those of us that pay for this “lead”. I understand.

The consumer wants and deserves the best of service and honesty. In delivering that, I for one would like an in kind response… any response at all sometimes would be welcomed.

Communication as well as information is the purpose of all our new technology. Are we unable to embrace this new age with our common sense? Common courtesy is not a thing of the past. As a matter of fact, common courtesy is what most customers are yearning for. Technology has made it possible to hide and be less than courteous with one another.

That’s just wrong. Communicate – involve – encourage – promote – include – and continue the trend that was begun so very long ago….

Stay human.


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Chasing after Peace of Mind

Recent studies, recent customers and my own perplexities have me thinking a great deal about peace of mind.

People like Steve, a recent customer who has worked hard at his career – a military career – are making it possible for us all to enjoy the pleasures of life with a freedom that many people in the world cannot experience. We feel blessed, and we should.

The career path, you and I are on, challenges each of us through hard work; involving sacrifice, strife, hardship, suffering and a multitude of disruptions. Distractions that keep us from finding a true peace of mind. We work to provide for family, for self and for community. We look for peace of mind in compensation, accumulated indicators that we are on the “right path” and we measure ourselves by what usually amounts to a “peer-group measuring stick.”

But God‘s Blessings are about the root values of living. Continue reading


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Threatened or tempted with profit, do not compromise your convictions!

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Recently I was listening to Dr. Charles Stanley teach on the subject of having “Courage to Stand By Your Convictions”, using Daniel in the Old Testament as an example… What an example!

I was reflecting on my experiences, personal, familial and those of people I have met in so many regions of this land.  How true it is that God will step in, encourage, strengthen and guide us through times when we are challenged to step aside from our convictions.  Remember when someone Continue reading